What You’ll Need
When you contact us to start or transfer service, you’ll need:
- Social security number or Tax ID
- Date of birth
- Driver’s License or ID
- Phone number
- Mailing address
- Service address
Identity & Soft Credit Check
For your protection, a soft credit check will be performed to confirm your identity and determine if a deposit is necessary for the new account. The credit check will not impact your credit score.
Deposits
If a deposit is required, the amount will be:
- Residential members: $250
- In lieu of a deposit, for residential accounts only, a member with a current account and satisfactory credit may co-sign for the new service and guarantee payment.
- Commercial members: Equal to 2 months’ annualized average billing
- When necessary, 2 months’ estimated annualized average billing may be used.
Security deposits may be refunded to the member, with no interest paid, at the termination of service, or after 12 consecutive months of service with no more than two delinquent events.